Meet the Staff
How May We Help You?
The staff at Midwest Group Benefits is dedicated to personal customer service. Get to know us and we look forward to the opportunity to get to know you.
Deb Decker | Medical Claims DepartmentPhone:
563.382.9611 x 113 | Toll Free:
800.344.3766 x 113 | Email Deb
Deb has worked with Midwest Group Benefits since 2000. She processes claims and is the stop/loss coordinator.
Pam DePuew | Group Health/Claims/TPA AdminPhone:
563.382.9611 x 105 | Toll Free:
800.344.3766 x 105 | Email Pam
Pam has been employed by Midwest Group Benefits since August 2009. She has 15 years combined experience in the insurance, claims processing, account review, and customer service business. Pam is a Licensed Agent for in P & C, and Life & Health.
Kelsey Einck | Supplemental Unemployment Benefit (SUB) Plan AdministrationPhone:
563.382.9611 x 104 | Toll Free:
800.344.3766 x 104 | Email Kelsey
Kelsey has been employed with Midwest Group Benefits since the Summer of 2014. She provides customer service to our SUB plan clients and their employees. Kelsey graduated from Northeast Iowa Community College in May 2015 earning her Associate of Applied Science in Administrative Office Management degree.
Kelly Elsbernd | Pension/Retirement/AccountingPhone:
563.382.9611 x 109 | Toll Free:
800.344.3766 x 109 | Email Kelly
Kelly has been employed at Midwest Group Benefits since 2007. She has a degree in Business Management and earned her APA (Accredited Pension Administrator) designation in 2012.
Nancy Hager | Flex/HRA/HSA DepartmentPhone:
563.382.9611 x 112 | Toll Free:
800.344.3766 x 112 | Email Nancy
Nancy has been employed at Midwest Group Benefits since 2008.
She has over 20 years experience in the HR/Benefits industry and in 1998 received the Franciscan Skemp Wellness Award on behalf of her company.
Sara Hotvedt | Chief Executive Officer |Pension/RetirementPhone:
563.382.9611 x 108 | Toll Free:
800.344.3766 x 108 | Email Sara
Sara is the Chief Executive Officer of Midwest Group Benefits. Sara has specialized in the retirement plan administration area since 1999 and is involved all aspects of plan administration. She is a Luther College graduate with a BA Degree in Accounting and also earned her APA designation in 2002 from the National Institute of Pension Administrators.
Brian Huinker | Group & Individual Health/Benefit ConsultingPhone:
563.382.9611 x 114 | Toll Free:
800.344.3766 x 114 | Email Brian
Brian's primary focus at Midwest Group Benefits is in Employee Benefits Consulting and Business Development. Brian is a '00 graduate of Central College and received a Master's Degree in 2005 from Minnesota State - Mankato. Prior to beginning his career in employee benefits, he was the tennis coach and HPE instructor at Luther College. Brian has been employed with Midwest Group Benefits since March 2012 and is a licensed insurance agent.
Peggy Lensing | Group Health Insurance/ Medicare Supplement Plans/ Customer ServicePhone:
563.382.9611 x 106 | Toll Free:
800.344.3766 x 106 | Email Peggy
Peggy has been employed with Midwest Group Benefits since November 2014. Peggy is a licensed agent for health & life and assists our groups with renewals, eligibility updates and general customer service questions. Peggy is also available to assist our age 65 and over clients with their Medicare Supplement needs. Peggy has a BA in Finance and a BA in Accounting from Buena Vista University.
Barb Moore | Medical Claims DepartmentPhone:
563.382.9611 x 111 | Toll Free:
800.344.3766 x 111 | Email Barb
Barb has been employed with Midwest Group Benefits since June 2011. She earned her Associate of Applied Science and Coding Specialist Diploma from NICC in May 2011.
Rachel Narum | Group Health/ConsultingPhone:
563.382.9611 x 103 | Toll Free:
800.344.3766 x 103 | Email Rachel
Rachel is a CPA, and Licensed Insurance Agent. She has been employed with Midwest Group Benefits, Inc. since 1999. Her duties include Benefits Administrator, Consultant and Marketing for group health clients.
Wendy Ney | Eligiblity Coordinator / Administrative AssistantPhone:
563.382.9611 | Toll Free:
800.344.3766 x 101 | Email Wendy
Wendy has been employed with Midwest Group Benefits since August 2016. Wendy is the Eligibility Coordinator for our Partially and Fully Self Funded Clients.
Nikki Thompson | Individual Insurance & Customer ServicePhone:
563.382.9611 x 121 | Toll Free:
800.344.3766 x 121 | Email Nikki
Nikki has been employed with Midwest Group Benefits since August 2015. Nikki is a licensed agent for life & health and enrolls our individual insurance clients in health insurance, both on and off of the exchange. In addition, she assists our clients with their general customer service questions. Nikki has a BA in Political Science from Buena Vista University.