Mailing Address:
Midwest Group Benefits, Inc.
PO Box 408
Decorah, IA 52101
Physical Address:
Midwest Group Benefits, Inc
2316 Sweet Parkway Road
Decorah, IA 52101
Contact Info
563.382.9611
800.344.3766
563.382.9613
For more information or general questions please contact info@midwestbenefits.com, or contact us by department.
How May We Help You?
The staff at Midwest Group Benefits is dedicated to personal customer service. Get to know us and we look forward to the opportunity to get to know you.
Deb Decker

Medical Claims Department
Deb has worked with Midwest Group Benefits since 2000. She processes claims and is the stop/loss coordinator.
563.382.9611 x 113
800.344.3766 x 113
Email Deb
Pam DePuew

Group Health/Claims/TPA Admin
Pam has been employed by Midwest Group Benefits since August 2009. She has 15 years combined experience in the insurance, claims processing, account review, and customer service business. Pam is a Licensed Agent for in P & C, and Life & Health.
563.382.9611 x 105
800.344.3766 x 105
Email Pam
Kelly Elsbernd

Chief Operating Officer | Pension/Retirement/Accounting
Kelly has been employed at Midwest Group Benefits since 2007 and is the Chief Operating Officer. She has a degree in Business Management and earned her APA (Accredited Pension Administrator) designation in 2012.
563.382.9611 x 109
800.344.3766 x 109
Email Kelly
Nancy Hager

Flex/HRA/HSA Department
Nancy has been employed at Midwest Group Benefits since 2008. She has over 20 years experience in the HR/Benefits industry and in 1998 received the Franciscan Skemp Wellness Award on behalf of her company.
563.382.9611 x 112
800.344.3766 x 112
Email Nancy
Sara Hotvedt

Chief Executive Officer |Pension/Retirement
Sara is the Chief Executive Officer of Midwest Group Benefits. Sara has specialized in the retirement plan administration area since 1999 and is involved all aspects of plan administration. She is a Luther College graduate with a BA Degree in Accounting and also earned her APA designation in 2002 from the National Institute of Pension Administrators.
563.382.9611 x 108
800.344.3766 x 108
Email Sara
Kelsey Ihde

Supplemental Unemployment Benefit (SUB) Plan Administration
Kelsey has been employed with Midwest Group Benefits since the Summer of 2014. She provides customer service to our SUB plan clients and their employees. Kelsey graduated from Northeast Iowa Community College in May 2015 earning her Associate of Applied Science in Administrative Office Management degree.
563.382.9611 x 104
800.344.3766 x 104
Email Kelsey
Barb Moore

Medical Claims Department
Barb has been employed with Midwest Group Benefits since June 2011. She earned her Associate of Applied Science and Coding Specialist Diploma from NICC in May 2011.
563.382.9611 x 111
800.344.3766 x 111
Email Barb
Rachel Narum

Group Health/Claims/TPA Admin
Rachel is a CPA, and Licensed Insurance Agent. She has been employed with Midwest Group Benefits, Inc. since 1999. Her duties include Benefits Administrator, Consultant and Marketing for group health clients.
563.382.9611 x 103
800.344.3766 x 103
Email Rachel
Wendy Ney

Eligiblity & COBRA Coordinator / Administrative Assistant
Wendy has been employed with Midwest Group Benefits since August 2016. Wendy is the Eligibility Coordinator for our Partially and Fully Self Funded Clients and is also the administrative contact for our COBRA clients.